FAQ

### Ordering & Payment

**Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

**Q: Is it safe to order from your website?**
A: Yes! All transactions are processed through Shopify's secure, encrypted payment system. We never store your credit card information.

**Q: Can I modify or cancel my order?**
A: Contact us within 24 hours at benkassus@gmail.com. Orders already shipped cannot be modified.

**Q: Do you offer gift cards?**
A: Not currently, but we're working on it!

### Shipping & Delivery

**Q: How long does shipping take?**
A: Standard shipping takes 7-14 business days. You'll receive tracking information via email.

**Q: Do you ship internationally?**
A: Yes! We ship to most countries worldwide. Shipping costs calculated at checkout.

**Q: Is shipping free?**
A: Free standard shipping on orders over €75.

**Q: What if my package is lost?**
A: Contact us immediately. We'll investigate with the carrier and send a replacement or refund if confirmed lost.

**Q: Can I track my order?**
A: Yes! You'll receive a tracking number via email within 1-3 business days of ordering.

### Returns & Refunds

**Q: What's your return policy?**
A: 30-day returns for unused items in original packaging. Contact benkassus@gmail.com to initiate.

**Q: Who pays for return shipping?**
A: Customer pays return shipping unless the item is defective or we made an error.

**Q: How long do refunds take?**
A: 5-10 business days after we receive the returned item.

**Q: What if I receive a damaged item?**
A: Contact us immediately with photos. We'll send a replacement at no cost.

### Products

**Q: Are your products high quality?**
A: Absolutely! We carefully curate every product and work with trusted suppliers. All items are inspected before shipping.

**Q: Do products come with warranties?**
A: Products come with a 30-day satisfaction guarantee. Extended warranties depend on the manufacturer.

**Q: Are products eco-friendly?**
A: We prioritize wellness and consciousness in our selection. Many products use natural, sustainable materials.

**Q: Can I request a specific product?**
A: Yes! Email us at benkassus@gmail.com with your suggestion.

### Account & Privacy

**Q: Do I need an account to order?**
A: No, you can checkout as a guest. Creating an account allows you to track orders and save information.

**Q: How do you use my data?**
A: We use your information only to process orders and send updates. See our Privacy Policy for details.

**Q: Can I unsubscribe from emails?**
A: Yes! Click "unsubscribe" at the bottom of any marketing email.

### About Mind The Gap

**Q: What is "Mind The Gap" about?**
A: We curate tools for human upgrade—products that help you elevate consciousness, optimize performance, and design the space between who you are and who you're becoming.

**Q: Where are you located?**
A: We're based in Greece and ship worldwide.

**Q: How can I contact you?**
A: Email benkassus@gmail.com or use our contact form. We respond within 24 hours.

**Q: Do you have a physical store?**
A: We're online-only, which allows us to offer better prices and worldwide shipping.

### Technical Issues

**Q: My discount code isn't working. Why?**
A: Check the expiration date and minimum purchase requirements. Contact us if issues persist.

**Q: I can't complete checkout. Help?**
A: Try a different browser or device. Clear your cookies. Contact us if the problem continues.

**Q: How do I reset my password?**
A: Click "Forgot Password" on the login page and follow the instructions.

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