Shipping Policy

**Last Updated: November 5, 2025**

### Shipping Methods

We offer international shipping to most countries worldwide.

**Standard Shipping:**
- Delivery time: 7-14 business days
- Tracking provided for all orders
- Shipping costs calculated at checkout

### Processing Time

- Orders processed within 1-3 business days
- Business days: Monday - Friday (excluding holidays)
- You'll receive tracking information via email

### Shipping Costs

**Free Shipping:**
- Orders over €75 qualify for free standard shipping

**Standard Rates:**
- Calculated based on weight and destination
- Displayed at checkout before payment

### International Shipping

**Important Information:**
- Customs duties and taxes may apply
- Customer responsible for customs fees
- Delivery times may vary by country
- Some countries have import restrictions

**Countries We Ship To:**
- European Union (all countries)
- United States
- Canada
- United Kingdom
- Australia
- And many more (check at checkout)

### Tracking Your Order

- Tracking number sent via email within 1-3 days
- Track packages through carrier website
- Allow 24-48 hours for tracking to update

### Delivery Issues

**Lost Packages:**
- Contact us if package not received within 20 days
- We'll investigate with carrier
- Replacement or refund provided if lost

**Wrong Address:**
- Customer responsible for providing correct address
- We cannot modify address after shipping
- Return shipping fees apply for corrections

**Undeliverable Packages:**
- Returned packages incur return shipping fees
- Refunds minus shipping costs

### Order Changes

- Contact us immediately to modify or cancel orders
- Changes not guaranteed after 24 hours
- Cannot change orders already shipped

### Shipping Restrictions

**We cannot ship:**
- Certain items to restricted countries
- During extreme weather or natural disasters
- To PO Boxes (some items)

### Contact Us

Shipping questions?
- Email: mindthegapfreq@gmail.com
- Response time: Within 24 hours

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